FAQ

How long does it take to process my order?

Cryptocurrency: 24 Hours

Zelle: 2 business days (USA stock will take 1 business day to process)

Wire Transfer: Not Available at the moment.

Please note that non cryptocurrency payment methods can't be processed during weekends/holidays.

Do you accept returns or refund requests?

All sales are final & non-refundable, for this is an industry standard. There are other vendors out there that would accept a return, but you will be paying more money for the exact same miner when you buy. In return, we keep our prices very competitive.

Are the ASIC machines new?

We have both brand new and used miners for sale. Brand new miners are factory sealed. However, some brand new miners will be opened and tested prior to shipment to ensure that it is working properly. If you don't wish to have your miner tested prior to shipment, please let us know in advance.

Where do you ship the miners from?

All miners will ship from Hong Kong/Shenzhen warehouse. USA in stock items will ship from Las Vegas, NV. For USA Stock miners, free shipping only applies to buyers residing in USA. International buyers must pay additional shipping fees.

How long does it take for my miners to reach my destination?

Once the package is in DHL/UPS possession, transit time will take between 7 -  10 days. Furthermore, we are unable to speed up delivery or forward requests for the carrier to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the carrier in receiving your package. It is common for carriers to make partial deliveries. Desert Valley Asics will not be held responsible for such methods or delays.

Will I have to pay customs duty?

No, however, there are cases where you may have to pay a small fee depending on your jurisdiction.

What payment methods do you accept?

We accept Cryptocurrency and Zelle. PayPal can also be used for amounts less than $1,000 USD. If you wish to pay with PayPal, please contact us before you make your purchase.

What happens if my miner(s) arrives in faulty condition?

Buyer(s) will have to contact the manufacturer to get the problem fixed. Your miner will come with 180 days or 365 days warranty. As long as you are within this period, manufacturers will accept your miner(s) for repair. Buyers will only be responsible for shipping costs.